FAQs

Frequently asked questions

Questions about how the platform behaves. For anything specific to your examination — dates, eligibility, fees — contact the institution that issued your credentials.

During an examination

My internet dropped mid-paper. Have I lost my answers?

No. Every answer is saved the moment you make it, and if the connection is down they queue on your device and send when it returns. Your remaining time is held on the server, so the time you spent disconnected is not silently added to your paper — but neither is your attempt lost.

I refreshed the page. Did I lose time, or get the questions reshuffled?

Neither. Time is computed on the server, so refreshing cannot change it in either direction. Where option order is randomised it is derived from your attempt, so a refresh re-presents the identical paper.

Can I skip a question and come back?

Yes, unless a particular examination has been configured to forbid it. You can also flag a question for review; the palette shows at a glance which questions are answered, flagged and untouched.

What happens if the timer runs out while I am still answering?

The attempt is submitted automatically with everything you had saved. Because answers save as you make them, the final submission does not depend on you pressing anything.

Will I see the correct answers during the paper?

No. Correct answers and explanations are never sent to the browser while an attempt is open, whatever the page requests.

Results and marking

How is my score calculated?

Marks are held as integer thousandths of a mark and never as floating-point numbers, so a total is exactly reproducible. Where an examination applies negative marking or partial credit, the rules that applied to your paper are shown to you before you start and again on your result.

I think a question had the wrong answer key. Can that be corrected?

Yes. Examinations have a formal objection window. Where an objection is upheld, the question is dropped or its key corrected, and every affected result is recomputed — not just the result of the person who objected.

Why can I see explanations on a course quiz but not on an exam?

A quiz is a learning aid, so it reveals the answer and a worked explanation once you submit. An examination is a record, and what is revealed afterwards is set by the body running it.

Courses

Are course quizzes marked the same way as examinations?

By exactly the same engine and the same code path. The difference is in the rules around them: a quiz allows retries and reveals answers afterwards, an examination generally does neither.

Can I review a course I have taken?

Yes, once you are enrolled. Reviews from people who have not enrolled are not possible — the platform enforces that at the database level rather than by asking.

Do I get a certificate?

Course completion issues a certificate with a verification code and a public verification page, so it can be checked by somebody who does not have an account.

Access and accommodations

Can I use a screen reader or keyboard only?

Yes. Every control is reachable by keyboard and no question type requires a drag gesture. Note that no independent accessibility audit has been carried out — see the accessibility statement for what that means.

I am entitled to extra time. Do I need to ask on the day?

No. Compensatory time, scribe permission and exemptions are configured against your record or your category in advance, and applied automatically when your attempt starts.

Can I take the paper in Hindi?

Where the examination is offered bilingually, yes — and you can switch at any point, including for a single question.